ckzz Privacy Policy

ckzz is a trusted online casino and betting platform operating for players in Bangladesh. We take the privacy of our users' personal information very seriously. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how it is used, and what steps we take to protect your information.

ckzz believes that transparency in information is the foundation of a healthy and trusted relationship. This policy applies to all services, the website, and the mobile version of our platform. It is essential to read this policy in full before using our services.

We may collect various types of information when you register on the ckzz platform and use our services. These are described in detail below:

A. Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Mobile wallet number (bKash, Nagad, Rocket, Upay — for financial transactions)
• National ID or passport number (for identity verification where required)

B. Technical and Device Information

• IP address and device type
• Browser type and version
• Operating system
• Session duration and page visit data
• Data obtained from cookies and similar tracking technologies

C. Financial Transaction Information

• Deposit and withdrawal amounts and timestamps
• Payment method used (bKash, Nagad, Rocket, Upay)
• Transaction reference number

D. Gaming Activity Information

• Play history and betting data
• Bonus and promotion usage records
• Account balance and transaction logs

Information collected by ckzz is used only for specific and legitimate purposes. Your information is never sold to any third party. Information is used for the following purposes:

• Account management: To ensure registration, login, and account security.
• Age and identity verification: To ensure that only individuals aged 21 or above are able to use the platform.
• Financial transaction processing: To correctly complete deposit and withdrawal requests.
• Customer support: To help our 24/7 Bengali live chat support team resolve your issues quickly.
• Fraud prevention: To detect and prevent unauthorized transactions and suspicious activity.
• Responsible gaming: To monitor unusual gaming behavior and take steps to protect users.
• Compliance with applicable laws: To meet relevant legal and regulatory obligations.
• Service improvement: To enhance user experience and measure platform performance.

ckzz applies industry-standard security measures to protect your personal information. Our security infrastructure includes:

SSL/TLS Encryption

All communications and data exchanges on our platform are secured through SSL/TLS encryption technology. This makes it difficult for any third party to access your information.

Data Storage

Your information is stored on secure servers. We retain data only for as long as necessary. Some information may be retained for longer periods due to legal obligations, but the security of that data is maintained throughout.

Access Control

Only authorized personnel may access your information, and only as needed for specific tasks. All access is logged and reviewed regularly.

Firewall and Cyber Protection

Our systems are protected by advanced firewalls and cybersecurity tools. Measures are in place to immediately detect suspicious activity and take action.

ckzz never sells, rents, or exchanges your personal information. However, we may disclose information in the following specific circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with mobile wallet providers such as bKash, Nagad, Rocket, and Upay.
• Legal obligations: Information may be disclosed in accordance with court orders, lawful requests from government authorities, or applicable law.
• Fraud prevention: Information may be exchanged as needed with anti-money laundering (AML) and fraud detection organizations.
• Technology partners: Technology service providers required to operate our platform may use limited information under confidentiality agreements.

All third-party partners are required to comply with our strict data protection standards. They may not use your information for their own purposes under any circumstances.

The ckzz website uses cookies and similar technologies. Cookies are small data files stored in your browser that help make our platform more functional.

Cookies We Use

• Essential cookies: These cookies are essential for maintaining login sessions and ensuring security.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Used to collect site usage statistics and improve services.

You can control cookies by changing your browser settings. Please note that disabling essential cookies may affect some functionality of the platform.

As a user of ckzz, you have the following rights regarding your own information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances, you may request deletion of your information (unless there are legal or regulatory obligations preventing this).
• Right to restrict processing: In some cases, you may request that the processing of your information be restricted.
• Right to close your account: You may request to close your account at any time.

To exercise any of the above rights, contact our support team via live chat or email. We will respond to your request as quickly as possible.

ckzz services are for individuals aged 21 and above only. We do not intentionally collect any information from minors. Age is verified at registration, and if any person registers using false information, that account will be immediately closed and the relevant information will be deleted.

If you believe that a minor is using our platform, please notify our support team immediately.

ckzz is committed to ensuring responsible gaming. To this end, we monitor your gaming activity data in order to identify unusual or risky behavior. This information may be used for your protection to:

• Help set spending limits
• Provide the option for a temporary or permanent account break
• Supply information about professional support if needed

To learn more about responsible gaming, visit our Responsible Gaming page.

ckzz retains your information only for as long as necessary. The general guidelines are as follows:

• Active accounts: Relevant information is retained for as long as the account remains active.
• Closed accounts: After an account is closed, information may be retained for a specified period in accordance with legal and regulatory obligations.
• Transaction data: Financial transaction records may be retained long-term to meet legal requirements.
• Cookies: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after their set expiry period.

ckzz reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:

• Posting a notice on the main page of the website
• Sending update information to your registered email
• Displaying an update notice at login

Continued use of the platform after any changes will be taken to mean that you have accepted the updated policy. We therefore encourage you to review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated support team is available 24 hours a day, 7 days a week to assist you in Bengali.

• Live Chat: 24/7 Bengali live chat support available
• Email: [email protected]

We will process your request and provide a resolution as quickly as possible. Urgent matters related to data protection are handled on a priority basis.